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Re: C4C option to Escalate a Service Ticket

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Hi Swadini ,

 

If you want enhance the standard Screen follow these steps , it will help you

 

1. Enhance the Std BO

2. Right click on XBO (std BO) and say enhance screen , here you have to select which screen you want enhance

3. then open the enhanced screen in UI designer and use Extensibility Explorer to modify the Std Screen.

 

 

Regards

Ravi


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